At Clinicare, our patient’s experience is our top priority. In order to respect both our patients’ and providers’ time, we politely request that when you schedule an appointment with one of our telehealth providers, you keep your appointment as scheduled, whenever possible.

If you need to reschedule or have any questions, please refer to our FAQs or email info@clinicareusa.com for a prompt response.

What is our cancellation and/or no-show policy?

Once scheduled, appointments cannot be cancelled or refunded but can be rescheduled. Should you need to reschedule for any reason, you may reschedule via the “Reschedule Appointment” link in your email confirmation.

*Please note that you will only be able to reschedule via this link 24 hours or more prior to your scheduled appointment time. If your scheduled appointment is within 24 hours, you must email info@clinicareusa.com and request a new date/time for your appointment.

If you do not reschedule your appointment or email us prior to your scheduled appointment AND/OR you do not attend at the scheduled time you will be charged fully.

Will I be charged for my visit if the provider is not able to help me or provide me treatment?

If our telehealth provider is not able to assess you virtually and/or requires you to physically visit a doctor’s office, you will be given full credit for your telehealth visit in the form of a free future visit. You will be given a “free visit code” that you or anyone you know may use.

However, if our telehealth provider is able to assess you virtually but deems that treatment in the form of prescriptions is not recommended/prescribed, you will still be charged for your telehealth visit and assessment.