Frequently Asked Questions

COVID-19 is a highly infectious disease caused by the Coronavirus called SARS-CoV-2. Most people infected by the COVID-19 virus will experience mild to moderate respiratory illness without the need for special treatment. Older people and those who are immunocompromised especially those with underlying medical issues like Diabetes, Cardiovascular Disease, Chronic Respiratory Disease, and Cancer are more likely to develop a more serious illness. Please visit the CDC website for more information: Coronavirus Disease 2019 (COVID-19) | CDC

Most common: Fever (Temp greater than 100.4 F or 38 C), dry cough, fatigue
Less common: Aches and pains, sore throat, diarrhea, loss of taste or smell, conjunctivitis, headache
More serious: Difficulty breathing or shortness of breath, chest pain or pressure, loss of speech or movement

Seek immediate medical attention if you have serious symptoms.  Always call before visiting your doctor or health facility.
People with mild symptoms who are otherwise healthy should manage their symptoms at home.
On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days. 

A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus. These tests generally provide a result within an hour, and are highly specific, meaning if you test positive you are very likely to be infected (100%). However, there is a higher chance of false negatives with antigen tests due to testing being done before the virus can build up detectable levels, therefore there is a chance of false negatives if tested too early (generally considered less than 5 days post-exposure).

A RT-PCR or PCR test detects the presence of the virus’ genetic material using the process of reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to DNA and then amplified to produce enough viral DNA to be detected. This test is highly accurate, so a positive or a negative result is generally 100% accurate, however it can take days to a week to get the results.

It takes 10 minutes for the test to process the specimen and return a result. Overall, it will take about 15-20 minutes to process each patient’s test. If multiple patients in one vehicle, you can add about 5 minutes per person to verify their identity and perform the nasal swab. If you have a structured system with outdoor testing, you can run your program very efficiently

We partner with Mako Medical Labs (North Carolina-based) to provide RT-PCR testing. We utilize the Taqpath COVID-19 – Flu A/B Combo Kit Assay (manufacturer: Thermo Fisher). If you would like to sign up to perform PCR tests, you can do so by selecting the PCR test on the platform and registering with the Mako Medical Labs themselves, independent from us.

Yes, our CareSmart Rapid Antigen COVID-19 Test is approved by the FDA Emergency Use Authorization. The CareStart COVID-19 Rapid Diagnostic Test for Detection of SARS-CoV-2 Antigen is a Point of Care Test intended for the qualitative detection of nucleocapsid protein antigen from SARS-CoV-2 in nasopharyngeal swab specimens. This test can only be administered by a licensed healthcare professional that has a CLIA certificate. 

FDA Letter of Authorization: (for the parent company, Access Bio)
https://www.fda.gov/media/142916/download

Fact Sheet for Patients:
https://www.fda.gov/media/142918/download

Package Insert (Instructions for Use or IFU):
https://www.fda.gov/media/142919/download

PCR test results generally come back in 48-72 business hours. So, it depends on what day you test. If you decide to work with our partner lab – Mako Medical Labs – they will give you more information about their testing, and timing of results for your patients

You are here at absolutely the right time in 2021. We went through all of the trials and tribulations to get our program where it is for you. COVID-19 is here to stay, at least for 2021. We expect mass testing to be a staple of every American community until at least the end of 2021. Now is your chance to help your community and bring in some much needed revenue at the same time.

We decided to start at one location – so we chose a location with more room to operate outdoors and more parking spaces. We chose to test outdoors rather than bring patients indoors to test for many reasons:

1.  To minimize contact between pharmacy staff, our testers and patients. This also reduced risk of potentially positive COVID-19 patients from coming into our pharmacy as well as with other patients
2. Maximize convenience for patients. They stay in their cars, and its not done through drive-thru. While you may want to do it through the drive-thru, and it could work, we did not want our patients to sit in the drive-thru and hold up traffic
3. We wanted to keep our pharmacy practice separate from our COVID-testing service.
4. We also closed the inside of our pharmacy and went curbside and delivery only. It prevented any patient (for prescriptions or testing) from coming inside and protected our staff from being infected

We offer real world, tried and tested solutions for COVID testing at the pharmacy level. We have been through the daunting early stages of testing and understand the challenges and benefits professionals face offering testing in our communities. We offer you a turn-key solution for COVID testing at your pharmacy, medical practice, or other site in your community, that no other vendor can provide you. If you purchase the comprehensive services Clinicare USA offers, you will be a key piece in stopping the spread of COVID-19 in your community and add to your core business’ revenue.

We are able to provide PPE supply that is otherwise very difficult to secure. We do not have large minimum order quantities which allows you to purchase just enough for you to offer testing without spending a huge amount of money on inventory of PPE. We also provide trusted and reliable brands of PPE. The majority of our products are made in USA, with some others coming from FDA-approved facilities that we import. Supply changes daily with demand and certain global courier limitations, so order wisely.

Read this case study (from Carolina Pharmacy) on our home page to see why the BESPOKE COVID-19 testing platform can elevate your testing program to the next level AND save your staff valuable time to continue doing their regular jobs, rather than hand transcribing forms and collecting payment.

We can break that down in terms of PPE items and non-PPE items:

PPE Items:

Non-PPE Items:

• Foldable Tables
• Tents
• Digital Timers
• Carts (moveable)
• Portable Heaters
• Hazardous Waste Company (Provides boxes and lining for waste, and weekly pickups)
• Fax Machine/Copier
• Umbrellas
• Pharmacy Prescription Baskets
• Office Supplies (Pens, Post It Notes, Tape, Scissors, Clipboards)
• Training and Marketing Handouts (available on our COVID-19 Platform)
• Paper Towels
• Banners
• Headlamps

We started with our pharmacy technicians but quickly realized, that would affect our normal pharmacy operations. They could not do two jobs at once, and demand grew exponentially. We hired hospital nurses who worked during the pandemic to conduct COVID testing. Many nurses work 3 days on and 3 days off, so we found they are always looking for more work and are the perfect combination of experience, skill, and personal care that you need in someone doing COVID testing for your practice.

Should you need help finding nurses to work for you, we can help. Contact customerservice@clinicareusa.com and we will do our best.

Unfortunately, our rapid test is approved by the FDA under the Emergency-Use Authorization (EUA) for COVID-19. Health Canada has not approved our test and Canadian laws are different than American ones. Our BESPOKE testing platform and PPE may be useful to you, however you would need to find rapid tests you can use to test with in Canada.