Frequently Asked Questions

What is COVID-19?

COVID-19 is a highly infectious disease caused by the Coronavirus called SARS-CoV-2. Most people infected by the COVID-19 virus will experience mild to moderate respiratory illness without the need for special treatment. Older people and those who are immunocompromised especially those with underlying medical issues like Diabetes, Cardiovascular Disease, Chronic Respiratory Disease, and Cancer are more likely to develop a more serious illness. Please visit the CDC website for more information: Coronavirus Disease 2019 (COVID-19) | CDC

What are the common symptoms of COVID-19?

Most common: Fever (Temp greater than 100.4 F or 38 C), dry cough, fatigue
Less common: Aches and pains, sore throat, diarrhea, loss of taste or smell, conjunctivitis, headache
More serious: Difficulty breathing or shortness of breath, chest pain or pressure, loss of speech or movement

Seek immediate medical attention if you have serious symptoms.  Always call before visiting your doctor or health facility.
People with mild symptoms who are otherwise healthy should manage their symptoms at home.
On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days. 

What is the difference between a Rapid COVID test and a RT-PCR test?

A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus. These tests generally provide a result within an hour, and are highly specific, meaning if you test positive you are very likely to be infected (100%). However, there is a higher chance of false negatives with antigen tests due to testing being done before the virus can build up detectable levels, therefore there is a chance of false negatives if tested too early (generally considered less than 5 days post-exposure).

A RT-PCR or PCR test detects the presence of the virus’ genetic material using the process of reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to DNA and then amplified to produce enough viral DNA to be detected. This test is highly accurate, so a positive or a negative result is generally 100% accurate, however it can take days to a week to get the results.

How long does it take to get the results back from your rapid test?

It takes 10 minutes for the test to process the specimen and return a result. Overall, it will take about 15-20 minutes to process each patient’s test. If multiple patients in one vehicle, you can add about 5 minutes per person to verify their identity and perform the nasal swab. If you have a structured system with outdoor testing, you can run your program very efficiently

What type of PCR test do you and your lab use?

We partner with Mako Medical Labs (North Carolina-based) to provide RT-PCR testing. We utilize the Taqpath COVID-19 – Flu A/B Combo Kit Assay (manufacturer: Thermo Fisher). If you would like to sign up to perform PCR tests, you can do so by selecting the PCR test on the platform and registering with the Mako Medical Labs themselves, independent from us.

Is your rapid test FDA-approved?

Yes, our CareSmart Rapid Antigen COVID-19 Test is approved by the FDA Emergency Use Authorization. The CareStart COVID-19 Rapid Diagnostic Test for Detection of SARS-CoV-2 Antigen is a Point of Care Test intended for the qualitative detection of nucleocapsid protein antigen from SARS-CoV-2 in nasopharyngeal swab specimens. This test can only be administered by a licensed healthcare professional that has a CLIA certificate. 

FDA Letter of Authorization: (for the parent company, Access Bio)

Fact Sheet for Patients:

Package Insert (Instructions for Use or IFU):

How long does it take to get the results back for your PCR test?

PCR test results generally come back in 48-72 business hours. So, it depends on what day you test. If you decide to work with our partner lab – Mako Medical Labs – they will give you more information about their testing, and timing of results for your patients

Am I too late to the COVID-19 Testing game? How much longer do you think our communities will need testing?

You are here at absolutely the right time in 2021. We went through all of the trials and tribulations to get our program where it is for you. COVID-19 is here to stay, at least for 2021. We expect mass testing to be a staple of every American community until at least the end of 2021. Now is your chance to help your community and bring in some much needed revenue at the same time.

How do I set up a COVID testing program within my pharmacy practice?

We decided to start at one location – so we chose a location with more room to operate outdoors and more parking spaces. We chose to test outdoors rather than bring patients indoors to test for many reasons:

  1.  To minimize contact between pharmacy staff, our testers and patients. This also reduced risk of potentially positive COVID-19 patients from coming into our pharmacy as well as with other patients
  2. Maximize convenience for patients. They stay in their cars, and its not done through drive-thru. While you may want to do it through the drive-thru, and it could work, we did not want our patients to sit in the drive-thru and hold up traffic
  3. We wanted to keep our pharmacy practice separate from our COVID-testing service.
  4. We also closed the inside of our pharmacy and went curbside and delivery only. It prevented any patient (for prescriptions or testing) from coming inside and protected our staff from being infected
You also cut the testing time down when patients are in their car so you can turnover as many tests/patients as possible to keep up with demand.

Why should I buy Rapid tests from Clinicare USA?

We offer real world, tried and tested solutions for COVID testing at the pharmacy level. We have been through the daunting early stages of testing and understand the challenges and benefits professionals face offering testing in our communities. We offer you a turn-key solution for COVID testing at your pharmacy, medical practice, or other site in your community, that no other vendor can provide you. If you purchase the comprehensive services Clinicare USA offers, you will be a key piece in stopping the spread of COVID-19 in your community and add to your core business’ revenue.

Why should I buy personal protective equipment (PPE) from Clinicare USA?

We are able to provide PPE supply that is otherwise very difficult to secure. We do not have large minimum order quantities which allows you to purchase just enough for you to offer testing without spending a huge amount of money on inventory of PPE. We also provide trusted and reliable brands of PPE. The majority of our products are made in USA, with some others coming from FDA-approved facilities that we import. Supply changes daily with demand and certain global courier limitations, so order wisely.

Why should I invest in the BESPOKE COVID-19 Testing Platform?

Read this case study (from Carolina Pharmacy) on our home page to see why the BESPOKE COVID-19 testing platform can elevate your testing program to the next level AND save your staff valuable time to continue doing their regular jobs, rather than hand transcribing forms and collecting payment.

How long will it take for Clinicare USA to set up my COVID-19 Test Scheduler Platform?

Once your order has been placed, we will immediately send you an information request form and schedule a 30 minute consultation with you. Once all information has been received, you can expect to have access to your Test Scheduler within 4 days.

How long does it take to get any of the products or services in hand or in place from the time I order with Clinicare USA?

Rapid Tests: On average, we will be able to get you the tests in 5-7 days. Timeline may change based on future supply and courier limitations and where we are shipping to.
PCR Tests: You will speak to a representation at Mako Medical Labs who will set you on this
BESPOKE COVID-19 Test Scheduler Platform: On average it will take around 4 days to get your test scheduler configured and running.
PPE Supply: On average, we will be able to get you most of the PPE within 7 days of placing an order. Certain items may require additional time depending on where we are shipping to.

Will training be offered for my testing team (whether it be pharmacy staff or a medical team)?

All of the training materials you need to start testing are offered in a package for you to purchase. You will always be able to reach our team of experts to ask questions and get a prompt response within 48 hours. Before you get started on our BESPOKE COVID-19 Testing platform, you will have a 30-minute introductory call with our development team in order to understand your needs and how we can best get you up and running! Any questions can be sent to: and you will receive a prompt response.

Can I come back to the website and order any items a la carte?

Absolutely. We do not hold you ransom to have to buy any of our products or services. We know we offer the best products, at the most competitive prices and offer a website service which no other vendor can offer you. Should you decide to come back and add a service or more products to your repertoire, we want to be there to help you succeed.

What items do you recommend I order to begin testing?

We can break that down in terms of PPE items and non-PPE items:

PPE Items:

Isolation Gowns (level 1) – The average tester uses about 4-5 gowns a day. They change when they use the restroom, eat, take a break and may have been exposed to a positive COVID-19 patient.
Recommendation: Minimum of 5 cases of gowns (500 gowns); Very difficult to get, so make sure you stock up
Gloves – Nitrile only. Depending on who your testers are, you will need Small, Medium, Large and XL. They are sold on our site in cases (each case has 10 boxes of 100 gloves or 50 pairs each). You can average 1 pair of gloves per COVID test. The testers change gloves with each test performed
Recommendation: Depends on how many testers you have and their hand size. Testers will typically wear one pair of tight gloves and then keep changing a second pair of slightly larger gloves, so their hands are always protected.
Small – 5 cases (50 boxes of 100 ct gloves)
Medium – 5 cases (50 boxes of 100 ct gloves)
Large – 5 cases (50 boxes of 100 ct gloves)
XL – 5 cases (50 boxes of 100 ct gloves)
Very hard to get as well, so make sure you stock up or pre-order if supply is low.
3PLY Masks – All of our testers wear masks and face shields over top. They use about 4-5 3PLY masks per day. You can also sell the 3PLY masks to your patients, which can be a huge source of revenue for you.
Recommendation: Our 3PLY masks are MADE IN AMERICA and are made of much better and more comfortable material than the average 3PLY civilian and medical mask. The ear loops are much softer and never irritate your ears, like most 3PLY masks do.
3 cases (1 case = 40 boxes (50 count 3PLY mask) = 2000 masks per case)
Face Shields: Used by the nurse testers to cover their faces during testing. These are reusable and testers put their names on them and clean them with alcohol spray and paper towels.
Recommendation: 3 Boxes (1 box has 20 face shields)
Sanitizer, Sanitizing Wipes, Alcohol Wipes can all be purchased from our PPE store on this platform as well

Non-PPE Items:

The following items are suggested based on the testing model you choose to set up:
  • Foldable Tables
  • Tents
  • Digital Timers
  • Carts (moveable)
  • Portable Heaters
  • Hazardous Waste Company (Provides boxes and lining for waste, and weekly pickups)
  • Fax Machine/Copier
  • Umbrellas
  • Pharmacy Prescription Baskets
  • Office Supplies (Pens, Post It Notes, Tape, Scissors, Clipboards)
  • Training and Marketing Handouts (available on our COVID-19 Platform)
  • Paper Towels
  • Banners
  • Headlamps

Who should I use to perform COVID-19 testing at my pharmacy?

We started with our pharmacy technicians but quickly realized, that would affect our normal pharmacy operations. They could not do two jobs at once, and demand grew exponentially. We hired hospital nurses who worked during the pandemic to conduct COVID testing. Many nurses work 3 days on and 3 days off, so we found they are always looking for more work and are the perfect combination of experience, skill, and personal care that you need in someone doing COVID testing for your practice.

Should you need help finding nurses to work for you, we can help. Contact and we will do our best.

Why test patients when we cannot bill their insurance and other medical practices can provide free testing?

Because there is a definite need for public health testing to stop the spread of COVID-19 in our communities, in our country, and worldwide. The urgent care clinics, medical offices and other free testing clinics are unable to handle the volume of tests and patients who require it. If we do not help out, who will? You may be able to take HSA/FSA which full covers the testing and patients can also file a paper claim with their insurance and be 100% reimbursed.

We all need to play our part in stopping the spread.

How many testers do I need to hire at my site(s)?

The answer to this depends on your community’s demand for COVID-19 testing and how many tests and patients you plan to process. On average, we estimate that a good nurse tester, can handle about 25-50 test per 8-hour day by themselves. The more testers you have, the more efficient your testing program will become and the more tests you can process.

My pharmacy is in Canada. Can you get me started?

Unfortunately, our rapid test is approved by the FDA under the Emergency-Use Authorization (EUA) for COVID-19. Health Canada has not approved our test and Canadian laws are different than American ones. Our BESPOKE testing platform and PPE may be useful to you, however you would need to find rapid tests you can use to test with in Canada.

Clinicare - Your One Stop Shop for COVID-19 Testing

To build your solution, you will go through an easy four-step ordering process, selecting products in these four areas.

  1. COVID-19 Tests (Rapid and PCR)
  2. Marketing Materials
  3. COVID-19 Test Scheduler
  4. Personal Protective Equipment (PPE)